What happened?

Jobs site (applicant/employee facing pages: company pages, careers pages, applications, onboarding steps) went unresponsive between 11:09am ~ 16:40pm UTC.

Impact on Customers

Any URL with the path prefix for jobs and career pages (/j) failed to load and returned a server error message

Why did it happen?

We deployed a new configuration to secure our environments that caused an overlap routing traffic that caused a 404 error in our pages

Who raised the issue?

‌We received an escalation from our customer support team at 13:23pm UTC and started an incident management call to resolve the issue.

Action items

Establish monitoring and detection mechanisms in our routing traffic to page server alerts.