As of 10:55am PST, we have recovered from this incident and is now resolved, we will be working on a post-mortem to investigate the latency further for root cause and implement suggestions to fix.
Posted Aug 28, 2023 - 12:02 PDT
Monitoring
A fix has been implemented and as of 10:55am PST we are recovering, we will be monitoring.
Posted Aug 28, 2023 - 11:26 PDT
Identified
We have identified the issue that is causing the timeouts in our system that results in the latency of our website. We are currently working on a hot fix. We will update again in 30 mins.
Posted Aug 28, 2023 - 10:36 PDT
Investigating
We are currently investigating this issue, the latency is affecting our website. Our banner informing users is up. We will update again in the next 30 mins.